frequently asked questions

We supply only to resellers and wholesalers, and not to the general public.

If you are a registered customer, we accept orders in the following ways; Email: Orders@sunrisehardware.com.au, Phone: (08) 8347 4999, through your sales representative and through our website ordering system.

Provided you are a wholesaler or reseller with a physical store we can provide you with a Credit application Form.

In general orders are despatched within two business days. We use a selection of freight companies as well as our own fleet of trucks to deliver your orders. We do all we can to keep freight charges to a minimum whilst still delivering on service standards. Transit times vary depending on your location. Generally, it takes between 2-5 business days to most metro areas, remote and regional areas may take longer.

We use a selection of freight companies as well as our own fleet of trucks to deliver your orders. We do all we can to keep freight charges to a minimum whilst still delivering on service standards. Transit times vary depending on your location. Generally, it takes between 2-5 business days to most metro areas, remote and regional areas may take longer.

We have a minimum order requirement of $400 incl. GST as it is more cost-effective for our customers to order in bulk, especially if an order is to be freighted. If you don’t reach the minimum order value we add on a handling fee of $50.00 Please speak to us if you need some help with ordering or product suggestions.

Metro: FIS (Free in store)
Country: FOB (Free on board) – Adelaide, Melbourne and Sydney Depots

All products are covered under Australian consumer laws if faulty. We also have a number of products with extra warranties, these include Shade Cloth, Weed Mats and our H2O Fencing.

We support our customers in their business, as they’ve been central to the growth of our business. We are a proudly wholesale only business, so as not to compete against our valued customers. Although many manufacturers and wholesalers sell directly to the public as well as via retail and online channels, it’s not right for us to do so. You can find our product ranges in many hardware, garden centres, sand yards, rural outlets and steel retailers throughout Australia and online.

Glad you asked! We work with some of the best hardware and garden supply stores and online retailers all over Australia. Most independent hardware stores and nurseries as well as some large scale retailers.

If you can’t find our products at your local retailer, ask them to order and stock Rally products in their store. Alternatively, contact our office to advise which store close to you may currently have stock.

THE RALLY BRAND

Discover more about the Rally Brand, the history and the products.